Cancellation Policy

Saal92 ensures that your order is safely delivered to you within the promised delivery timeline. However, if you have ordered a wrong you may cancel the order through your Saal92 Account.

Please Note:
I. If it is Prepaid Order, the amount will be refunded to you, in accordance with our Refund Policy
II. A cancellation request cannot be made after your order is dispatched

Under some rare situations, Saal92 or any of our sellers can also raise an order cancellation request. These situations could be –
I. Product out of stock with the seller
II. Restrictions on the number of products you can order, as per Terms & Conditions
of any Offer/Discount
III. Incorrect pricing or description of the product
IV. Payment fraud suspicion by our Credit & Fraud Avoidance Department
V. Incorrect or Incomplete Buyer’s Address
VI. Non serviceability of Buyer’s address by our courier partners or sellers of the *Order Transfer Marketplace

*In case of order cancellation by a seller due to non-availability of the product, we would transfer your order to another seller, who can fulfill your requirement. If your order is not fulfilled by our seller after your payment has been done, the paid amount will be refunded to  you, in accordance with our Refund Policy. We will notify you at your registered email address if an order cancellation happens due to any reason. You can also learn about your
order status by login to your account. These
situations could be –

Some Help!

How can I cancel my order?

You can cancel your order if it is not shipped. Please login to your Saal92 account for initiating the cancellation & follow the given process:

Login-In ->My Account -> My Orders -> Cancellation Request

Can I modify my order?

Yes, you can modify the following details of your order as long as it has not been ready to dispatch.
Shipping Address
Phone No.

Please login to your Saal92 account: 

-> My Account -> My Orders -> Modify

Or Kindly contact us for any modifications.

Can I change quantity of my order?

We recommend you to place a new order for the same product with changed quantity.