Policies and returns

Buyer Protection Policies 
We offer 100% Buyer Protection Policy to our customers. Our Brand of trust clearly defines
our values, promising the best online shopping experience to our customers. 
1. Genuine Products 
  – Merchant guarantees to sell only genuine products to customers through www.saal92.com
 – Manufacturer’s or Seller’s warranty (wherever applicable)
–  Brand new products (except Refurbished & Unboxed Gadgets)
2. Secure Payments 
– Customer’s Personal Data is kept Confidential
– All Online Transactions are secured by SSL (Secure Socket Layer)
3. Easy Returns, Replacements & Refunds 
– Return/Replacement request for any Order should be submitted within 10 days of receiving the Product.
– Refund/Replacement will be initiated only upon receiving of the product
– Replacement will depend upon the availability of the product
– In case the product was damaged while in your possession, Saal92 will not be  under any liability to process the refund/replacement
– Damaged/ Missing/ Empty Packages need to be returned within 2 days of receiving the product
– Order Replacement can be done in following cases: 
– Wrong Size / Color / Style / Quantity
– Missing Parts / Accessories
– Defective / Damaged (if not under Manufacturer’s Warranty*)
– Not as per description
– Return Package should have the original Price tag and Packaging slip
– Few products are Non-Returnable. Please refer to the product page for further
reference
– For Manufacturer’s Warranty Products, you are required to visit the Brand Service
Centre.
For more queries, please refer to Return, Replacement & Refund policies