Refund Policy

Saal92 offers easy and quick Refund on your refund orders.

When do you process a Refund?

Refunds are generally initiated in the following scenarios:
1. When Prepaid Orders are cancelled by Customer / Seller / Saal92 before delivery
2. (Please read our Cancellation Policy)
3. If our courier partner is unable to deliver the order
4. If you wish to return the product, in accordance with our Return Policy

How long does it take to process Refund?

Refund depends upon the mode of payment. Please refer to the list below:
+ CluesBucks: 1 – 2 Business days
+ Net banking: 3 – 4 Business days,
+ Debit card: 7 – 9 Business days
+ Credit card: 10 – 15 Business days

In case of any clarification at any step, kindly feel free to contact the customer support team.

How long does it take to initiate a Refund?

For some orders, we initiate Refund within 2 working days of receiving the product at our Centre In other cases, we initiate the Refund after the returned product is delivered to the seller. In this case, we keep you informed of the timelines.

When does a Refund get declined?

Refund may get declined if the product received by us is not as per your claim or Order ID is missing on the package.

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In case of order placed using Gift Card, Refund will be credited to your Gift Card Balance.

How can I track the status of my Refund?

In extreme cases, it takes up to 2 weeks for refund to reflect in your account after it has been initiated. However, refund in the form of CluesBucks are credited within 24 hours of initiation.

Will my shipping charges be refunded if I ship the product?

In case of Self-Shipment, Saal92 will reimburse the courier charges (upto Rs. 300) in form of CluesBucks.