Saal92 offers easy and quick Refund on your refund orders.
Refunds are generally initiated in the following scenarios:
1. When Prepaid Orders are cancelled by Customer / Seller / Saal92 before delivery
2. (Please read our Cancellation Policy)
3. If our courier partner is unable to deliver the order
4. If you wish to return the product, in accordance with our Return Policy
Refund depends upon the mode of payment. Please refer to the list below:
+ CluesBucks: 1 – 2 Business days
+ Net banking: 3 – 4 Business days,
+ Debit card: 7 – 9 Business days
+ Credit card: 10 – 15 Business days
In case of any clarification at any step, kindly feel free to contact the customer support team.
For some orders, we initiate Refund within 2 working days of receiving the product at our Centre In other cases, we initiate the Refund after the returned product is delivered to the seller. In this case, we keep you informed of the timelines.
Refund may get declined if the product received by us is not as per your claim or Order ID is missing on the package.[accordion-item_inner title=”How do you process Refund for an order, purchased using a Gift Card?”] [/accordion-item_inner]
In case of order placed using Gift Card, Refund will be credited to your Gift Card Balance.
In extreme cases, it takes up to 2 weeks for refund to reflect in your account after it has been initiated. However, refund in the form of CluesBucks are credited within 24 hours of initiation.
In case of Self-Shipment, Saal92 will reimburse the courier charges (upto Rs. 300) in form of CluesBucks.